Privacy Policy

Introduction

centrexIT ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website centrexit.com, engage with our services, or otherwise interact with us.

This Privacy Policy is designed to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and other applicable privacy laws. If you are a California resident, please see the section titled "Your California Privacy Rights" for information about your specific rights.

Information We Collect

We collect personal information in several ways, depending on how you interact with us:

Information You Provide Directly

When you contact us, request services, or fill out forms on our website, you may provide:

• Identifiers: Name, email address, phone number, company name, job title, mailing address
• Professional Information: Business needs, IT environment details, company size, industry
• Communications: Messages, inquiries, feedback, and correspondence you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns
• Location Data: General geographic location based on IP address

Information from Third Parties

We may receive information about you from:

• Business partners and referral sources
• Public databases and data aggregators
• Social media platforms (if you interact with our social media presence)

How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

• Providing Services: To deliver IT services, respond to inquiries, and fulfill our contractual obligations
• Communication: To respond to your requests, send service-related communications, and provide customer support
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent where required)
• Website Improvement: To analyze usage patterns, improve our website, and enhance user experience
• Security: To detect, prevent, and respond to security incidents, fraud, and illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: For internal administration, record-keeping, and business planning

How We Share Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: Companies that help us operate our business, such as hosting providers, email services, analytics providers, and marketing platforms
• Business Partners: Technology vendors and partners with whom we collaborate to deliver services
• Professional Advisors: Attorneys, accountants, and consultants who require access to provide professional services
• Legal and Regulatory: Government authorities, law enforcement, or other parties when required by law or to protect our rights
• Business Transfers: Potential buyers or successors in connection with a merger, acquisition, or sale of assets

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance
• Deliver relevant content

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking cookies may affect your ability to use certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on:

• The nature of the information and our relationship with you
• Legal obligations requiring us to retain data
• Statutes of limitations for potential legal claims
• Business needs for maintaining records

Generally, we retain contact and business information for up to 7 years after our last interaction, unless a longer retention period is required by law.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. As an IT services company, we maintain robust security practices including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know

You have the right to request that we disclose:

• The categories of personal information we collected about you
• The categories of sources from which we collected personal information
• The business or commercial purpose for collecting or selling personal information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we collected about you

Right to Delete

You have the right to request that we delete personal information we collected from you, subject to certain exceptions provided by law.

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

You have the right to opt-out of the sale of your personal information or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information or share it for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information, you have the right to limit our use of that information to what is necessary to provide our services.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not:

• Deny you goods or services
• Charge you different prices or rates
• Provide you a different level or quality of service
• Suggest that you may receive a different price or level of service

How to Exercise Your Rights

To exercise your California privacy rights, you may submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Calling us at: (619) 651-8700
• Mailing us at: centrexIT, 12232 Thatcher Court, Poway, CA 92064

You may designate an authorized agent to make a request on your behalf. We may require verification that you authorized the agent to act on your behalf.

Verification Process

Upon receiving your request, we will verify your identity by matching the information you provide with information we have on file. We may ask you to provide additional information to help us verify your identity. We will respond to your request within 45 days. If we need more time, we will notify you of the extension and the reason for it.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 16, please contact us at [email protected].

Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website
• Notify you by email if we have your contact information (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

centrexIT
12232 Thatcher Court
Poway, CA 92064

Phone: (619) 651-8700
Email: [email protected]

Additional Information for California Residents

The following table provides additional detail about our data practices in the past 12 months, as required by the CCPA/CPRA:

Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you have difficulty accessing any part of this Privacy Policy, please contact us at [email protected] and we will provide the information in an alternative format.